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Frequently Asked Questions

1.What products do you manufacture?

Petstar is a global manufacturer specializing in high-quality pet products. We produce a wide range of pet supplies, including pet beds,cat trees & furniture,pet toys, pet grooming tools, feeding accessories,pet apparel,pet electronics,pet collar & leash, harness and more.

2.Do you offer customization or private labeling for pet products?

Yes, we provide customization and private labeling services for our pet products. Contact our team to discuss your specific requirements.

3.How can I become a distributor or partner with Petstar?

If you are interested in becoming a distributor or partnering with us, please reach out to our business development team. We welcome collaborations and partnerships worldwide.

4.Do you have a minimum order quantity (MOQ) for wholesale orders?

MOQ requirements may vary depending on the product. Please contact our sales team for MOQ details and pricing for wholesale orders.

5.What Is Your Payment Term?

Payment Term: T/T,30% deposit, and balance is before shipment.

6.Can i get a sample?

Yes, we understand the importance of evaluating the quality of our products before making a larger commitment. We offer sample requests for our pet products. Please contact our team inquire about sample availability and pricing.

7.How long is the production lead time?

The production lead time for our pet products may vary depending on the specific item, quantity, and customization requirements. On average, our standard lead time ranges from 50days.

8.How about shipping?

If your goods is not large, we can send goods to you via express, such as FEDEX, DHL,we cooperated with them for long time, so we have good price.If your goods is large, we will send to you via sea, we can quote the price to you, then you can choose whether use our forwarder or yours.

9.Where are your global factories or branches ?

Our company operates a global network of factories and branches to efficiently serve our customers worldwide. Our manufacturing and distribution facilities are strategically located in several countries,including:China,United States,Mexico,Germany,United Kingdom,Poland,Vietnam,Cambodia,Japan.

10.Can your goods be shipped worldwide?

Yes, we are proud to offer worldwide shipping for our pet products. Our commitment to serving customers globally means that you can order our goods from virtually anywhere in the world.

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