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High standards of quality control

At Petstar, we are committed to delivering top-quality pet
products to our valued customers. Our rigorous quality control
rocess ensures that every product meets the highest standards
of safety and performance.

How Petstar QC Works

Our quality control process involves pre-production design and R&D reviews, risk assessment, rigorous inspections throughout production, and active after-sales engagement with customers. This approach ensures consistent product quality and customer satisfaction.


1. Design Review:

Conduct a thorough review of product designs to identify potential quality issues before production begins.

2. R&D Review:

Collaborate with the Research and Development team to ensure that product specifications align with quality standards.

3. Internal Risk Control:

Assess and manage risks related to competing products and selected products, including risks of infringement, raw materials, auxiliary materials, production processes, packaging materials, and product use.

4. Physical and Chemical Testing:

Perform rigorous testing on product prototypes to verify that they meet predetermined quality standards.

Control During Production Process

1. Prenatal Meeting Technical Exchange:

Gather key stakeholders for technical discussions to establish standardized Standard Operating Procedures (SOPs) for product production.

2. Process Control:

Conduct incoming material inspections to ensure the quality of raw materials.
Implement key process inspections at critical production stages to identify deviations from standards.
Review first article samples to validate their compliance with specifications.
Conduct inspections at key nodes in the production process to maintain quality consistency.

3. Finished Product Inspection:

Perform sampling or full inspection of finished products to confirm they meet established quality criteria.

After-Sales Service

1. Customer Quality Satisfaction Survey and Tracking:

Collect feedback from customers regarding product quality and satisfaction. Continuously track and analyze this data.

2. Customer Complaint Follow-Up and Handling:

Receive and document customer complaints related to product quality.
Initiate Corrective and Preventive Actions (CAPA) to address identified issues.
Implement necessary rectifications to prevent recurrence of quality problems.

Laboratory with Precision Equipments

Friction Colour Fastness Tester
Fabric Strength
Color Fastness
Salt Spray Testing
Tube bursting test
Carton Bursting test
Board Strength Test


Petstar has passed BSCl certification, SEDEX certification and SCAN/SCS certification

The professional and authoritative factory inspection organization conducts thorough assessments and certifications of Petstar’s factory, evaluating aspects such as production processes, management practices, quality control systems, and more.

Why choose Us

Extensive Product Selection

With more than 30,000 pet accessories available, we offer an extensive range of products to cater to diverse needs. From pet beds, cushions, and houses to cat furniture, scratchers, toys, and electronic products, our catalog ensures you have a wide selection to choose from.

Manufacturing Expertise

We have 8 factories around the world, covering more than 15 NFL football fields, with more than 1000 skilled professionals, and have the ability to produce on a large scale. Our modern facilities and strict quality standards ensure high quality pet accessories.

OEM/ODM Services

We understand the importance of customization and brand identity. Our professional design team works closely with clients to develop new products, create artworks, and design packaging. We welcome OEM/ODM proiects to tailor our offerings to your specific requirements.

Quality Assurance

Quality is at the core of our enterprise. Our factories hold BSCl and ISO9001 certifications ensuring that our manufacturing processes and products meet international quality standards. We conduct rigorous quality checks at each stage of production to deliver premium products that meet or exceed.
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